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PROCESSING TIME:
Upon receiving your order, we strive to process your item promptly within 2-3 business days.
ESTIMATED DELIVERY TIME:
We aim to deliver your order to your doorstep as quickly as possible. Our updated estimated delivery times are as follows:
Please note that these delivery times are estimates, and while we make every effort to meet them, shipping carriers may experience occasional delays beyond our control.
If your order hasn't arrived within the specified delivery times, please don't hesitate to contact our dedicated support team at contact@jimmythepiggy.com.
REFUND POLICY:
Your satisfaction is our priority, and we stand behind the quality of our products. If, for any reason, your order hasn't arrived within 30 days of the original purchase date, please reach out to our support team, and we will gladly issue a full refund for your purchase.
Please note that this refund policy excludes errors made by customers when providing shipping details or missed parcel deliveries. We are committed to ensuring a smooth and hassle-free shopping experience for you.
RETURN AND EXCHANGE POLICY:
We want you to be completely satisfied with your purchase from Jimmy The Piggy. If you're not satisfied or if you've received a defective, damaged, or incorrect item, you have the right to initiate a return or exchange.
To start a return or exchange, please contact our customer support team at contact@jimmythepiggy.com. We will guide you through the process to make it as convenient as possible for you.
DAMAGES AND ISSUES:
When your order arrives, we recommend inspecting it promptly. If you discover that an item is defective, damaged, or you have received the wrong item, please get in touch with us immediately. Our team will assess the issue and work to make it right for you.
Your satisfaction is our top priority, and we are here to provide excellent customer support throughout your shopping experience with us. If you have any questions or concerns, please don't hesitate to contact us at contact@jimmythepiggy.com.